Reference

How We Protect Your Privacy at jarum88

Your account, payment details and personal information stay secure through encryption and clear data-handling rules.

Account encryption standardLocal payment data securityYour access rights explainedWithdrawal verification process

Data Collection and Use on Your Account

jarum88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with jarum88, we collect your name, email, phone number and banking details to process deposits via DANA, OVO, GoPay and QRIS, verify your identity and process withdrawals. We store login history and transaction records to keep your account secure and comply

1
with payment regulations where local law permits. Your password is encrypted; we never store it in plain text. We use your contact details only to send account alerts, withdrawal confirmations and support replies. We do not sell your data to third parties. If you request account
2
closure or data deletion, we retain transaction records for the legal period, then remove personal identifiers.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT YOUR ACCOUNT

How to Request Changes to Your Data

Reach us through multiple channels to ask questions about your privacy, request a data copy or report a security concern. Our support team in Bandung and across Indonesia responds during business hours.

Team online

Live chat support

Open the chat box in your account lobby and speak to our team about your privacy rights or any data questions. Available during standard business hours to help you.

Email privacy requests

Send a formal data-access request to our privacy team with your account email and ID. We respond within 7 business days with a full record of what we hold.

Account settings panel

Visit your account settings to view stored payment methods, login history and notification preferences. Update or delete contact details directly from the security tab.

SECURITY AND RETENTION

How We Keep Your Account Safe

jarum88 uses industry-standard encryption for all account data and payment transactions. Cookies on your device remember your login preferences and help us detect unusual activity.

Encrypted connections

Every deposit via DANA, OVO, GoPay or QRIS and every withdrawal uses SSL encryption. Your banking details are never visible in plain text on any page.

Cookies and tracking

We use cookies to keep you logged in and to monitor for suspicious login attempts. You can disable them in your browser; some site features may not work as intended.

Data retention policy

Transaction records stay on file for 5 years for tax and compliance purposes. Your personal name and contact details are deleted 12 months after you close your account.

Two-factor authentication

Enable 2FA in your security settings to add a second verification step when you log in from a new device or browser.

Third-party integrations

We share payment and identity data with DANA, OVO, GoPay and QRIS only to complete your deposit or withdrawal request. No other third parties see your account.

Privacy complaints

If you believe your data has been misused, contact us in writing with details. We investigate within 14 days and reply with our findings and any corrective steps.

Your Data Rights and Privacy Questions Answered

Read answers to the questions we hear most about how jarum88 handles your information, what rights you have and how to keep your account secure.

Yes. Email our privacy team from your registered account email with the subject 'Data Access Request'. Include your account ID. We compile your full data file within 7 business days and send it in a machine-readable format to confirm your identity.

Transaction records stay on file for 5 years to meet tax and regulatory requirements. After 12 months of account closure, we remove your name, email and phone number but retain anonymised transaction data for compliance reporting.

No. We share payment and identity data only with DANA, OVO, GoPay and QRIS to process your specific deposit or withdrawal. We never sell or rent your information to advertisers, affiliates or other third parties outside payment processing.

When you request account closure, we disable login access immediately. Your remaining balance is withdrawn to your registered payment method within 3 business days. Personal details are removed 12 months later; transaction records are kept for 5 years.

Open your account settings, go to the Security tab and click 'Enable 2FA'. You'll link your mobile number or authenticator app. On next login, you'll receive a code to verify your identity before accessing your lobby.

We use session cookies to keep you logged in and analytics cookies to spot security threats. You can disable cookies in your browser settings, but some features may not function. We do not use cookies for advertising or tracking across other websites.

Contact our live chat or email support immediately with the date and time of the unusual activity. We review your account, reset your password and investigate. Change your password from a different device as a precaution while we look into the incident.

How We Protect Your Privacy at jarum88

How to Request Changes to Your Data

Live chat support

Email privacy requests

Account settings panel

How We Keep Your Account Safe

Encrypted connections

Cookies and tracking

Data retention policy

Two-factor authentication

Third-party integrations

Privacy complaints

Your Data Rights and Privacy Questions Answered

01 Can I see a copy of all the data you hold about me?

02 How long do you keep my transaction history?

03 Will jarum88 share my payment details with other companies?

04 What happens to my account if I close it?

05 How do I enable two-factor authentication on my account?

06 What cookies does jarum88 use and can I turn them off?

07 If I see suspicious activity on my account, what should I do?

Related Pages