Common Policy Questions Answered
Yes. Open Account Settings > Personal Info, enter your new email, and confirm via the verification link we send to your current address. Once confirmed, your new email becomes your login address within 10 minutes. Update your password immediately after to maintain security.
We collect your email, password hash, registered full name, date of birth (for age verification), and linked payment wallet addresses. We do not store your payment provider credentials. You can view and download all stored data through Privacy in your account dashboard.
We retain full transaction history — deposits, withdrawals, and play history — for three years after your final activity on the account. After three years, archived records remain available for compliance audits but are no longer visible in your lobby dashboard.
Your account is deactivated immediately; you cannot log in or place new deposits. Your transaction data and account record remain stored for three years for regulatory purposes. You can request a complete data export before closure, or ask our support team to delete specific information where law permits.
No. We store only the wallet address (phone number or ID) you link during deposit setup. Your actual wallet credentials and PIN stay with DANA, OVO, GoPay or QRIS. We never see your payment provider login details or transaction history outside your deposits to us.
Change your password immediately via Account Settings > Security. Enable two-factor verification. Contact our live chat team (08:00–23:00 Jakarta time) with your account email; we'll review login history and verify any suspicious withdrawal attempts within 2 hours.
Yes. Go to Account Settings > Privacy > Request Data Export. We compile your account information, deposit and withdrawal history, gameplay logs, and personal details into a file and email it to your registered address within 48 hours. The file is yours to keep or transfer.
